Terms and Conditions

  1. General

The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with Diana’s Bridal, (hereinafter referred to as “DIANA’S BRIDAL”, ”us ” or ”we”), through the DIANA’S BRIDAL website, mobile website or mobile application or via telephone (jointly referred to as  ”dianasbridal.com”).

By using dianasbridal.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (the “Terms”). Please make sure that you have read and understood the Terms before placing your order. 

Only persons who are at least the age of majority, 18 or 19 years old depending on the province/territory, and who are not under guardianship may place an order.

The inclusion of products or services on dianasbridal.com at any given time does not imply or guarantee that these products or services will be available. We reserve the right to discontinue any product at any time.

We reserve the right to amend these Terms from time to time without providing you with prior notice. The version of the Terms that will apply to your order will be those on dianasbridal.com at the time you place your order.

DIANA’S BRIDAL wants to provide the best possible online experience. To achieve this goal, we need to be sure that our services run like clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the Site, or which impacts the security of the Site, or (iii) employ any device or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the Site, or to copy content from the Site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.   

  1. Prices and delivery charges

The prices displayed on dianasbridal.com does not include Harmonized Sales Tax (HST), or local retail sales tax.  Additional delivery charges may be required and you may be contacted after purchase for additional delivery charges.  The HST or local retail sales tax will depend on the place of delivery and will be calculated in the checkout prior to completing the purchase. 

  1. Ordering/conclusion of contract

The ordering options available to you are dianasbridal.com.


Once you have placed your order, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for your order, we will attempt to refund the applicable amount using the same method used to make the payment. Another payment method may be used for the refund, provided that you consent to such a change; in any case this will not generate any additional charges.

  1. Delivery

DIANA’S BRIDAL exercises the utmost diligence in accepting and processing orders and will endeavor to deliver your order in accordance with your selected delivery option.

DIANA’S BRIDAL endeavors to dispatch orders as quickly as possible and in the order in which they are placed. We aim to deliver within 6-8 weeks following confirmation of an order, unless otherwise agreed. Though we aim to deliver within the communicated timeframe, delivery may take longer due to unexpected events.

If your order does not arrive by the scheduled date, please contact DIANA’S BRIDAL Customer Service via email at dianasbridalshop@gmail.com.

  1. Cancellations

In the event of an error in connection with any products or services displayed through dianasbridal.com (including typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability), DIANA’S BRIDAL reserves the right to cancel any order prior to the time it is delivered to you.

  1. Returns

All sales are final and the products may not be returned or exchanged for any reason.

As all dresses are handmade, the final measurements of your dress may vary slightly with your actual measurements.  We recommend having the contact information for a local tailor as alterations may be needed.  

  1. Payment methods

You can pay for your goods in various ways as set out below.   

Credit card or debit card
You can enter your payment details at the time you place your order using a valid credit or debit card (VISA or Mastercard). The applicable amount will immediately be reserved on your card but will not be debited until the goods are dispatched. DIANA’S BRIDAL reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.

Paypal
When paying by PayPal, DIANA’S BRIDAL reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched from the warehouse. DIANA’S BRIDAL reserves the right to deny any purchase.    

DIANA’S BRIDAL gift cards
You can choose to pay for all or part of your online order you with DIANA’S BRIDAL gift cards and DIANA’S BRIDAL merchandise cards. Read more about DIANA’S BRIDAL gift cards and how to combine them with other payment methods here.

You will receive the legally required invoice document attached in the Shipping Confirmation e-mail.

  1. Our Liability

YOU EXPRESSLY UNDERSTAND AND AGREE THAT DIANA’S BRIDAL SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR ANY OTHER DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), ARISING OUT OF, OR RESULTING FROM, YOUR USE OR INABILITY TO USE OUR WEBSITE; THE USE OF ANY CONTENT OR OTHER MATERIAL ON OUR WEBSITE, THE COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR TRANSACTIONS ENTERED INTO OR MESSAGES RECEIVED THROUGH OR FROM OUR WEBSITE; UNAUTHORISED ACCESS TO OR ALTERATION OF ANY TRANSMISSIONS OR DATA SENT OR RECEIVED BETWEEN US; STATEMENTS OR CONDUCT OF ANY THIRD-PARTY ON OUR WEBSITE; OR ANY OTHER MATTER RELATING TO OUR WEBSITE. IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE), OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU, IF ANY, IN CONNECTION WITH YOUR USE OF OUR WEBSITE. IF YOU ARE DISSATISFIED WITH ANY PORTION OF OUR WEBSITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS THE DISCONTINUATION OF YOUR USE OF OUR WEBSITE.

OUR MAXIMUM LIABILITY TO YOU FOR ANY LOSS OR DAMAGE ARISING IN CONNECTION WITH YOUR ORDER ON DIANASBRIDAL.COM SHALL BE LIMITED TO THE TOTAL PRICE OF YOUR ORDER.  

  1. Colors

We make all reasonable efforts to accurately display the attributes of our products, including composition and colors. The color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors.   

  1. Assignment

DIANA’S BRIDAL reserves the right to assign or pledge to third parties any claim(s) for payment which have arisen in connection with the delivery of goods.     

  1. Severance

If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.  

  1. Ownership of rights

All intellectual property rights, such as trademarks and copyrights at dianasbridal.com remain with DIANA’S BRIDAL and its subsidiaries or licensors. Any use of dianasbridal.com or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of DIANA’S BRIDAL.  

  1. Company Information


Email: dianasbridalshop@gmail.com

Last Updated: 01/01/2017