FAQs

We work by appointment only to ensure that you have your own personal bridal stylist, and plenty of time to view our full collection of designers. This also guarantees you a private viewing area for you and your group. Here's how you can setup your appointment:

BOOK ONLINE | TEXT | CALL | EMAIL

First and second time bridal appointments are 90 minutes. Please ensure that your group arrives together and on time in order to maximize your allotted time. Give us a call/text if you are running late. Showing up to your appointment more than 15 minutes late may result in a cancellation.

We have different viewing areas to accommodate different sizes of groups. While we do not limit the amount of people that can join you during your appointment, we recommend bringing 3-5 people that are supportive of your opinion and vision! Please let us know if you plan on bringing over 5 people so that we can better help accommodate seating.

If you plan on wearing shapewear you are welcome to bring that to your appointment, although you might find yourself comfortable with nothing!

We typically recommend trying on our gowns without a bra, as this will give you a better idea of fit. Most of our gowns are made with built-in bras/cups that will give you the support needed.

Wearing heels for your appointment is not a necessity. We provide a platform for height when standing in front of the mirrors. This also allows you to change in and out of the gowns much faster, so you can utilize your full appointment!

There is 90-minute parking available in front of the store on Oakton Street and east of the store on Knox Ave. There is also a free parking lot at Oakton Community Center located directly across from the store.

Our gowns range from $1500-$4600. The majority of gowns in the store are priced between $2000-$3000.

Yes! We have a selection of plus size bridal gowns ranging from sizes 18 to 28. However, we are able to order up to size 34.

We do! Please see our "Alterations" tab under the "About Us" section. Here we will answer any questions you have about the alterations process.

Yes, we are happy to ship your gown to you anywhere in the U.S. We have lots of brides from out of state visit us and find the “one”.

We accept cash, check, and all credit cards for any new orders.

Payments for bridal gowns can be made in full or with a 50% down payment. If a 50% deposit is made, there is a 5% payment plan fee charget & the remaining balance is then due 10 days after your gown arrives. All accessories must be paid in full.

Check payments cannot be used for sample sale gowns off the rack.

Absolutely! Your stylist is dedicated to helping you throughout your entire appointment, and continuing on throughout the dress process. If you feel like you would like to thank her monetarily there is a tip option available at checkout!

All sales are final. There are no refunds or exchanges.

We do not charge for first or second bridal appointments. However, appointments cancelled or no-showed within 24 hours of the appointment time will be charged a $50 fee with the credit card that was placed on file to book the appointment. This fee has been put in place because we have reserved a stylist to help you for a full 90 minute appointment. Please let us know if you need to cancel or reschedule ASAP in order to avoid being charged.